1) Return Eligibility
To be eligible for a return, items must be unused, in the same condition as received, and include original packaging where reasonably possible.
Note: Certain items may be non-returnable due to hygiene/safety reasons or if marked final sale.
2) How to Request a Return
To initiate a return request, provide your order number and details about the item(s) you wish to return, including the reason for the return. In some cases, we may request photos to support your claim (e.g., damage).
- Include your order number and item names.
- Describe the issue clearly (wrong item, damaged, missing parts, etc.).
- If applicable, attach photos of the product and packaging.
3) Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us as soon as possible with supporting photos. We will review and, if approved, provide a remedy such as replacement, store credit, or refund, depending on the case and availability.
4) Refunds
Once a return is received and inspected, we will notify you of approval or rejection. If approved, refunds are processed back to the original payment method.
Refund timing depends on your payment provider and may take additional business days after processing.
5) Shipping Costs
Shipping fees (including express options) are generally non-refundable unless required by law or unless the return is due to our error (e.g., wrong item sent).
If a package is returned due to an incorrect or incomplete address provided at checkout, reshipment fees may apply where permitted.
6) Chargebacks & Disputes
If you have a problem with an order, please contact us first so we can help resolve it. Unnecessary chargebacks may delay resolution and can restrict future purchases.
7) Policy Updates
We may update this Refund Policy periodically. Continued use of the site after changes become effective means you accept the updated Policy.